Privacy Policy
1. Who we are
Moksy AI ("Moksy", "we", "us", "our") provides an AI-powered education technology platform that helps schools, colleges, universities, and tutoring centres plan and build software systems. Our registered office is in the United Kingdom.
2. What data we collect
We collect the following categories of personal data:
- Account data: Name, email address, and password (encrypted).
- Usage data: Pages visited, features used, session duration, and IP address.
- Project data: Information you input to describe your software requirements.
- Payment data: Billing address and payment method (processed by Stripe — we do not store card numbers).
- Communications: Messages you send to our support team.
3. How we use your data
- To provide and improve our platform services.
- To send transactional emails (account verification, password reset).
- To process subscription payments and invoices.
- To comply with legal obligations.
- To detect and prevent fraud or misuse.
We do not sell your personal data to third parties.
4. Legal basis for processing (UK GDPR)
- Contract: Processing necessary to deliver the services you have subscribed to.
- Legitimate interests: Security monitoring, platform analytics, and fraud prevention.
- Consent: Marketing communications (you may withdraw consent at any time).
- Legal obligation: Compliance with applicable law.
5. Data retention
We retain account data for as long as your account is active. Upon account closure, we delete or anonymise your personal data within 90 days, except where retention is required by law (e.g., financial records: 7 years).
6. Third-party services
We use the following sub-processors:
- OpenAI: AI language model processing for requirement generation.
- Stripe: Payment processing.
- MongoDB Atlas: Database hosting.
- Redis: Session and cache management.
Each sub-processor is contractually bound to protect your data in accordance with applicable data protection law.
7. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Object to or restrict processing.
- Data portability (receive your data in a machine-readable format).
- Lodge a complaint with the Information Commissioner's Office (ICO).
To exercise any of these rights, contact us at [email protected].
8. Cookies
We use strictly necessary cookies for session management and authentication. Optional analytics cookies are only set with your explicit consent. See our Cookie Policy for full details.
9. Contact
Data controller: Moksy AI Ltd
Email: [email protected]