Get help
Most answers are in the help centre. When they are not, this is how you reach a person.
Support
Include your account email and, if it is about a specific plan or review, the link to it. It roughly halves the number of messages it takes to fix something.The fastest route, by problem
Account or sign-in
Support. If you cannot sign in at all, say so from the address on the account.
A plan looks wrong
Support — and say which section. If a reviewer has been involved, mention that too.
Billing or credit
Support. Include the date and amount of the charge.
A review or a dispute
Support. Disputed reviews are arbitrated by a senior reviewer.
Privacy or your data
[email protected] reaches the people who handle data requests directly.
Something is broken
Support, with what you did and what happened. A screenshot is worth several paragraphs.